International Shipping Policy

Serenity Jewels processes all international orders manually to ensure accurate serviceability, pricing, and secure delivery.

International shipping is not available at checkout.
Customers cannot place international orders directly on the website.
All international orders are placed by the Serenity Jewels team after confirmation.

To place an international order, please contact us:

Serviceability, shipping charges, and delivery timelines are confirmed before order placement.
Orders are processed only after full payment is received.
Once confirmed, the order is placed on behalf of the customer.

International shipping charges are calculated manually based on destination, weight, and courier rates.
Shipping charges are non-refundable once the order is dispatched, except in approved cases mentioned below.

Estimated delivery time is 5–12 working days from dispatch.
Delivery timelines are indicative and may vary due to customs clearance, courier delays, weather conditions, or local regulations.
Serenity Jewels does not guarantee delivery timelines for international shipments.

International shipments may be subject to customs duties, VAT, import taxes, or local charges as per the destination country.
These charges are not included in the product or shipping price.
Customers are responsible for paying all applicable customs and import charges.
Failure to pay customs duties may result in delays, return, or non-delivery.

Customs clearance is beyond our control.
Serenity Jewels is not responsible for delays, holds, returns, or seizures by customs authorities.
If an order is returned due to customs issues or refusal to pay duties, shipping charges will not be refunded.

Customers must provide complete and accurate international shipping details, including a valid phone number with country code.
Orders returned due to incorrect or incomplete address details are not eligible for refunds.

International orders are not eligible for returns or exchanges, except in cases of:
- Damaged product
- Incorrect product received
An unboxing video is mandatory and must:
- Be recorded in one continuous, uncut clip
- Clearly show the sealed package, shipping label, and product condition
- Be shared within 48 hours of delivery
All claims are verified internally and may also be submitted to the courier partner (FedEx / Aramex).
Claims may be rejected if:
- The unboxing video is missing, edited, unclear, or incomplete
- Damage is due to wear & tear, misuse, or post-delivery handling
- The claim is raised after 48 hours
If approved:
- A refund will be issued for the product value and international shipping charges
- Customs duties, VAT, import taxes, or local charges (if paid) are non-refundable
Refunds are processed to the original mode of payment within the standard processing timeline.

Once dispatched, Serenity Jewels is not responsible for delays caused by courier partners or customs.
If a shipment is marked delivered but not received, we will assist in raising an investigation with the courier.
Any resolution is subject to the courier partner’s investigation outcome.

International orders cannot be cancelled once dispatched.
Cancellation requests before dispatch may be accepted at the sole discretion of Serenity Jewels.

For international shipping queries:

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